Privacy Policy

In short

Your footage stays on your own recorder. The cloud handles what it needs to show you your cameras when you ask, and we do not sell your data or use advertising or analytics trackers.

What we hold

• Account: your email address, your organization's name and members, a one-way hash of your password, and your encrypted authenticator secret if you set one up.
• Signed-in browsers: a label such as "Chrome on Android", when it signed in and was last used, and its IP address at sign-in and at the last refresh. You can see these in your account and sign them out.
• Security records: sign-ins, role changes and similar events, kept to protect accounts.
• Recorders and cameras: names, status, details you enter such as a site name or map location, which times have recordings, and plugin and event information your recorder reports.
• Vehicle counts, if you use that plugin and send its counts to the cloud.
• Purchases: the product, amount, state and payment reference. Card details and your name stay with payments.lk.

Video

Recordings stay on your recorder. When you watch live or recorded video in the portal, it passes through our media server to reach your browser and is not stored there.

When you export a clip through the portal, it is stored so you can download it, and expires after 7 days. Small preview pictures are held briefly to show on screen.

Plugins are separate software, and some may save data in the cloud, such as vehicle counts. Check the plugin's information to see what it saves and where.

Camera addresses and passwords are sealed in your browser for your recorder alone. We relay them without being able to read them and do not save them.

Why we use it

To provide the Service you asked for, keep it and your account secure, send emails the Service needs (sign-up, invitations, password reset), process purchases, and meet legal obligations.

Who else handles it

We do not sell personal data. We share it only as needed with:

• our hosting, database and storage providers;
• Resend, which delivers our email;
• payments.lk, when you buy;
• OpenStreetMap, whose servers provide map pictures on pages with a map and so see your IP address;
• authorities, where the law requires it.

Some of these may process data in other countries.

People on your cameras

If you are recorded by a NeuroWatch camera, the person or organization running it decides how that footage is used. Ask them, since we do not hold their recordings.

How long we keep it

Account data lasts as long as your account. Signed-in browser records end when they expire. Security records are kept to protect accounts and have no fixed end. Purchase records are kept as long as tax and accounting rules need.

Your choices and rights

Depending on where you live, you may have the right to see, correct, delete or move your data, or to object to how we use it. Write to [email protected] and we will respond. You can also complain to your data-protection authority.

The Service is not meant for children.

Changes

If this policy changes, the date at the top changes too. If a change matters, we will tell you on the site or by email.