Terms and Conditions

1. What these terms cover

These terms apply to NeuroWatch Cloud: the website and portal at neurowatch.app, the mobile app, and the services behind them ("the Service"). They also apply when you buy NeuroWatch Unlimited from us. "We" means the operator of NeuroWatch. "You" means the person using the Service and, if you use it for an organization, that organization.

The NeuroWatch recorder software you install on your own computer has its own licence and disclaimer, which come with it (Apache License 2.0 and its NOTICE file). They apply to that software.

By creating an account, joining an organization, buying from us or using the Service, you agree to these terms. If you do not agree, do not use the Service.

2. Your account

Keep your password and authenticator safe, and tell us if you think someone else has used your account. You are responsible for what happens under your account. If you use the Service for an organization, you confirm that you may agree to these terms for it. Its owners and administrators decide who has access and are responsible for the people they invite.

3. Your cameras and the law

You choose what your cameras record and who can see it. You alone are responsible for using them lawfully, including surveillance, privacy, data-protection, employment and audio-recording laws, any signs, notices or consent they require, and how long you keep footage. For the people your cameras record, you decide how their data is used, and we only handle it on your instructions.

4. Acceptable use

You must not:

• record or watch people unlawfully, or use the Service to stalk, harass or harm anyone;
• access cameras, recorders or accounts you have no right to;
• attack, overload, probe or disrupt the Service, or get around its security or limits;
• use the Service to break the law or infringe anyone's rights.

5. No guarantee

The Service and all software from us are provided "as is" and "as available", without any warranty, express or implied, including of merchantability, fitness for a particular purpose, accuracy, or uninterrupted or error-free operation.

NeuroWatch is not a guaranteed security, safety or alarm system. Do not rely on it as your only means of protecting people, property or evidence, or for any life-safety, emergency or critical purpose.

In particular, we do not guarantee that:

• video will be shown, recorded, kept, played back or exported. Camera, network, power, disk or hardware faults, software defects, updates, settings and the automatic deletion of old recordings can all prevent it;
• alerts and events will be sent, or arrive on time, or that they are complete and correct;
• motion detection, vehicle counts and other analytics are accurate. They are estimates and can be wrong;
• the Service will always be available. Maintenance, faults and internet problems can interrupt it. Your recorder keeps recording locally without the Service, if it and its cameras are working.

Check that NeuroWatch works for your purpose, test it regularly, and keep your own copies of footage you need.

6. No liability

To the fullest extent the law allows, we and our contributors and suppliers accept no liability for any loss or damage of any kind arising from the Service or our software, or from being unable to use them. This includes direct, indirect, incidental, special, consequential and punitive loss, and:

• any fault, failure, defect, outage or error in NeuroWatch, the Service or our software, and anything that happens because of it;
• missed, lost, corrupted or disclosed recordings or other data;
• theft, damage, injury, or any incident a camera or alert did not capture or report;
• loss of profit, revenue, business, goodwill or evidence;
• claims made against you by anyone else, including people your cameras recorded;
• cameras, computers, networks, plugins or other products that we do not provide.

This applies even if we were told the loss was possible, and whatever the legal basis of the claim. You agree to cover our losses from claims others bring because of how you used the Service or your cameras, or because you broke these terms.

The only exception is liability that by law cannot be excluded, such as for fraud, or for death or personal injury caused by negligence, and your statutory rights as a consumer.

7. Buying from us

NeuroWatch Unlimited is currently USD 0 (normally USD 50), with an account required before downloading the official build without the free version's camera limit. No payment is required for this offer. Optional NeuroWatch Cloud services are separate. For earlier paid purchases, payments were handled by payments.lk under its own terms, and we do not see your card details.

You can get a refund within 1 month of buying: write to [email protected] from the account that bought it. A refund removes paid purchase access, but does not prevent you using the current free-with-signup offer. A refund is not an admission of liability, and it is all we owe you for a purchase, apart from any rights you have under consumer law that cannot be taken away.

8. Other people's products

Cameras, analytics plugins, maps, payment and other third-party products are the responsibility of those who provide them, under their own terms. We do not control them or answer for them, including plugins you choose to connect to your recorder.

9. Changes and ending the Service

We may change, limit or stop any part of the Service. We may suspend or close an account that breaks these terms or puts the Service or others at risk. You can stop using the Service at any time; to close your account, write to us. Sections 5, 6 and 10 continue after your use ends.

We may update these terms. The date at the top shows the current version. If a change matters, we will tell you on the site or by email; using the Service after that means you accept it.

10. Law

These terms are governed by the laws of Sri Lanka, and its courts deal with any dispute, except where the law of the country you live in gives you rights that cannot be taken away. If part of these terms cannot be enforced, the rest still applies.

11. Contact

Questions about these terms: [email protected].